Seju33 Privacy Policy — Malaysia Member Personal Data Protection

1 Introduction and Scope of This Privacy Policy

Seju33 ("we", "Platform", "seju33.pro") is committed to protecting and respecting the privacy of every individual who uses our platform. This Privacy Policy explains the types of personal information we collect, why we need it, how we use it, and the measures we take to keep it secure.

This policy applies to all users of the seju33 platform, including website visitors, registered members, active players, and former members whose accounts have been closed. It covers all our service channels — the official seju33.pro website, the seju33 mobile app, and any related services we provide.

We encourage you to read this Privacy Policy carefully before registering or using any part of the seju33 platform. If you do not agree with any aspect of this policy, please discontinue use of our platform.

2 Personal Data We Collect

Seju33 collects various types of personal information depending on how you interact with our platform. Below are full details of the data categories we collect:

We may also collect additional information during the enhanced identity verification process (Level 2 KYC), such as a selfie with an identification document, the latest three months' bank statements, and proof of current residential address. All such documents are stored with encryption and accessed only by our trained compliance team.

3 How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. seju33 uses your personal information for the following purposes:

• Account management: Creating, verifying and managing your member account, including secure login processes and two-factor authentication (2FA).
• Transaction processing: Processing deposits and withdrawals securely, verifying payments and maintaining accurate financial records.
• KYC Verification: Meeting legal requirements related to identity verification, anti-money laundering (AML) and regulatory compliance.
• Service improvement: Analysing platform usage patterns to improve the user experience, enhance performance and develop new features.
• Platform security: Detecting and preventing fraud, account abuse, intrusion attempts and other illegal activities.
• Service communications: Sending important notifications related to your account, system updates, policy changes and security information.
• Marketing (with consent): Sending promotional offers, latest news and bonus information — only to members who have given consent to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of potential problem gambling and providing appropriate support.

Seju33 will not process your personal data for any purpose beyond the list above without first obtaining your consent or without a valid legal basis.

4 Data Storage and Security Measures

The security of your personal data is seju33's absolute priority. We implement multiple layers of technical and organisational protection to keep your data safe from unauthorised access, disclosure, modification or deletion.

Technical security measures we apply:

• 256-bit SSL/TLS encryption for all data transmitted between your device and seju33's servers.
• Database-level data encryption for all sensitive information stored.
• Enterprise-grade firewall and intrusion detection system (IDS) operating 24 hours a day.
• Role-based access control — staff can only access data relevant to their specific duties.
• Periodic security audits by independent third parties to identify and address vulnerabilities.
• Automatic data backups stored at secure, geographically separate locations.

Data Retention Period: seju33 retains your personal data for as long as your account is active or as required for legal compliance purposes. After account closure, data will be retained for a minimum of 5 years in accordance with applicable legal requirements before being securely deleted.

5 Data Sharing and Disclosure to Third Parties

Seju33 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share your information with certain parties:

• Payment service providers: Payment processors and partner banks that help us handle your deposit and withdrawal transactions securely.
• Game providers: Gaming software companies that provide slots, table games, and live casino — minimal data is shared solely to ensure games function correctly.
• Regulatory authorities and enforcement bodies: When required by law, court order, or directive from a competent law enforcement authority.
• Fraud prevention services: Third-party identity verification and fraud detection service providers that help us maintain platform security.
• Auditors and professional advisors: Accounting firms, legal counsel, or other consultants subject to strict confidentiality obligations.

In all cases above, seju33 ensures that the relevant third parties are bound by strict confidentiality and data protection agreements, and may only use your data for the agreed purposes.

6 Cookies, Tracking and Similar Technologies

Seju33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. Cannot be disabled.
• Preference Cookies: Saving your preferences such as language, display settings and favourite game selections for a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement — data is collected in aggregate and without individual identification.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of the platform.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the seju33 platform. For more information on managing cookies, refer to your web browser's help documentation.

7 Your Rights Regarding Personal Data

As a seju33 member, you have certain rights regarding your personal data. seju33 fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, contact the seju33 support team via 24/7 live chat or email. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days with prior notice to you.

8 Children's Data Protection

The seju33 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we discover that we have collected personal data from someone under the age of 18, we will immediately take the following steps:

• Suspending the account in question immediately while conducting an investigation.
• Deleting all personal data of the individual concerned from our systems as quickly as possible.
• Returning any deposited funds to the original payment method.
• Reporting the incident to the relevant authorities where required.

Parents or guardians who are concerned that their child may have registered or used the seju33 platform are encouraged to contact our support team immediately.

9 International Data Transfers

In operating the seju33 platform, your personal data may be transferred to and stored on servers located outside your country of residence. This may occur when we use cloud service providers, international payment processors, or global gaming software companies.

Seju33 ensures that all international data transfers are carried out with adequate safeguards through:

• Standard data transfer agreements compliant with international data protection standards.
• Selection of service partners who comply with equally strict privacy policies.
• Data encryption in transit and at rest across all server locations.
• Regular audits of the data protection practices of our international partners.

By using the seju33 platform, you consent to the transfer of your personal data as described in this section, provided that adequate protections are always maintained.

10 Amendments to This Privacy Policy

Seju33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other legitimate operational reasons.

When we make significant changes to this Privacy Policy, we will:

• Displaying a clear notice on the seju33 platform homepage at least 14 days before the changes take effect.
• Sending email notifications to all registered members outlining the key changes.
• Updating the "Last Updated" date at the top of this document.
• Maintaining an archive of previous versions of the Privacy Policy for reference.

Continued use of the seju33 platform after the effective date of any amendment means you accept the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the seju33 privacy team is ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat button on the seju33 platform — the fastest way to get an immediate response.
• Support Email: [email protected] — for written enquiries requiring documentation or further information.
• Help Centre: Browse the FAQ us for answers to frequently asked questions about privacy and account security.

We aim to respond to all privacy-related enquiries within 3 business days. For data deletion or transfer requests, the processing period is up to 30 business days.